THE PORTRAIT EXPERIENCE

Cancellation Policy

A signed Session Agreement is required for all participants. For minors, a parent or legal guardian must sign on their behalf. If the client requests to cancel or reschedule more than 7 calendar days before the scheduled session, the non-refundable retainer may be applied to a one-time rescheduled date, in the same calendar year, subject to availability. If the client cancels or requests to reschedule 7 calendar days or less before the scheduled session, the retainer is forfeited and may not be transferred. Missed sessions or no-shows are considered cancellations. A new retainer and signed agreement are required to book a new session.

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